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Getting Your Campus Ready for Digital Transformation’s Technological, Operational and Strategic Changes

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Higher education is no longer immune from students’ high expectations and preferences for digital services. Most other industries interact with consumers digitally, and students now bring those expectations of simplicity, personalization, self-service, automation, and customer service with them to their educational experience. To thrive in the future, institutions must embrace and accelerate the process of digital transformation to optimize operations and lower operating costs, improve student experiences, and expand their reach. In this panel discussion with some of higher ed’s most innovative digital leaders and thinkers, we will address:

  • What is digital transformation?
  • What technology requirements and initiatives should be on every institution’s radar?
  • How can your campus overcome the most challenging barriers to digital transformation?
  • What are shared services and how might my institution benefit from them?
  • What are the most essential elements in a digital transformation strategy?

Our Presenters:

Dr. Jill Buban

With more than twenty years of in-depth experience spanning K-12, higher education, and adult learning, Dr. Jill Buban is one of the nation’s leading experts on building educational pathways that make a true difference for learners. Currently, Dr. Buban serves as Vice President and General Manager of EdAssist by Bright Horizons, the leading provider of strategic workforce education solutions to more than 200 of the world’s largest employers. In this role, Dr. Buban helps companies reimagine the role of education in the workplace.

Previously, Dr. Buban served in senior roles at multiple postsecondary institutions, spearheading efforts to expand quality educational opportunities and access to nontraditional students. She also led two national organizations (Unizin Consortium and the Online Learning Consortium) where she honed her expertise in innovation and impact in learning. She has built a sterling reputation as an expert in higher education and adult learning and is a recognized influencer in workforce development and education technology. As a higher education thought leader, Dr. Buban speaks on many campuses, at a variety of conferences, and serves on multiple advisory boards. Awards earned for her accomplishments include being named a Top 100 Influencer in EdTech by EdTech Digest, a member of the 2017 Class of OLC Fellows, Best in Track Award from Sloan-C International Conference on Online Learning (2011), and others.

Dr. Buban earned her PhD in Educational Studies with a specialization in Adult Learning from Lesley University. She holds an MS in Curriculum and Instruction from State University of New York College at Plattsburgh, and a BA in History from the University of New Hampshire.

Eugene So

Eugene So is a managing director at Jobs for the Future. He is a member of the Postsecondary Market Solutions team in JFFLabs, where he will help drive the growth and innovation of JFF’s market-focused strategy to redesign the connection between education and workforce systems to better serve the needs of workers and learners.
Eugene has spent 15 years working in the global education field. He has been a teacher and a career advisor, and most recently he led strategic partnership and product development initiatives for two major education companies.

Before joining JFF, he served as the director of academic programs and pathways at InStride, where he led a team tasked with creating diverse workforce education solutions in collaboration with corporations, higher education institutions, and postsecondary education providers.

Earlier in his career, Eugene served as the associate vice president for global solutions at Shorelight Education. In that role, he helped drive portfolio and program development and created innovative business and delivery models that empowered universities to scale content and curriculum to reach a broad global learner base. His skills and areas of expertise include:
• Postsecondary partnership development
• Skills-based learning model development
• Workforce development initiatives
• Comparative education system analysis

Eugene has a bachelor’s degree in history, with a minor in education, from the University of California, Irvine, and a master’s degree in international and comparative education from Teachers College, Columbia University.

Amanda Gould

Amanda Gould, Vice President, Partner Success. 20 years experience in higher education administration implementing technology and data-driven solutions in both operational and learning arenas to help impact student success strategies. Prior to joining Acadeum to help 400+ colleges and universities create course-sharing partnerships with like-minded institutions to boost student progress, promote curricular innovation and operational efficiencies, and support institutional success, she held roles at Bay Path University, Mount Holyoke College, and Boston College. Amanda served as the Project Director on multiple multi-million dollar grants from the U.S. Department of Education, as well as the Strada Education Network, to scale innovative digital initiatives to advance teaching and learning practices to better serve under-represented populations of learners. This included implementing and scaling adaptive learning technology, personalized intervention strategies, analytics, and skills mapping. Under her leadership, The American Women’s College at Bay Path University received recognitions such as Digital Learning Innovation Awards from the Online Learning Consortium, the Lumina Foundation’s LIFTed Prize, Eduventures Innovation Award Runner Up, and a Virtual Innovation Award for Excellence in Delivering Virtual Student Services from NASPA. Amanda is a frequent presenter and speaker as a thought leader, and has contributed to industry publications including International Perspectives on Supporting & Engaging Online Learners and The Handbook of Research on Fostering Student Engagement With Instructional Technology in Higher Education.

Dr. James Wilson

James M. Wilson III, MBA, MS, PhD, SSBB is a Professor of Business in Bay Path University’s Entrepreneurial Thinking and Innovative Practices Graduate Program. He obtained his bachelor’s degree in psychology and philosophy from Clark University, and his MBA, an MS in resource economics, and PhD in strategic management from the University of Massachusetts at Amherst. He is also a graduate of the Exeter Humanities Institute and is a Six Sigma Black-belt. His academic research ranges from a ethnographic case study to econometric modeling to simulation. He is completing a trilogy of texts on research methods, the first entitled Making the Case: Value Proposition Analysis and Strategy, the second What Counts: Business Analytics for Entrepreneurs both published by Penser Press. The third, Exploring Value: Research Methods for Entrepreneurs is being written.

His teaching interests include the development of cases for the MBA program to enhance critical thinking in such classes as Business Analytics, Managing Innovation, Strategic Analysis, Entrepreneurship in Higher Education. He also developed and teaches all the courses for the Digital Transformation Certificate. He has also led students in the graduate program on study tours in Beijing, Shanghai and Tianjin, China; Bangalore, Delhi, and Agra, India; and San Paulo and Rio de Janeiro, Brazil.

Dr. Wilson has experience consulting in a variety of fields with numerous companies over many industries. He specializes in start-ups and small businesses. He has founded and sold several businesses in software development, of note, in 2005, to SunGard, a Fortune 500 company. Dr. Wilson has also been a member of The Sperry Group, a think tank focused on product development in health care and shares a patent with that Group covering an invention aimed to reduce hospital-acquired infections.

Dr Wilson was Assistant to the Provost at Bay Path University from 2012 to 2020, and Advisor to Strategic Planning at Bay Path in 2021. He was awarded his university’s “Presidential Award for Innovative Thinking” in 2016 for creating and implementing the “Richard Briotta Talks.” 

Dr. Jeremy Anderson

Jeremy Anderson is the Vice President of Learning Innovation, Analytics, and Technology at Bay Path University where he creates and executes a vision for coupling digital transformation and data-informed decision-making. Prior to this role, he advanced business intelligence, data governance, and original research pertaining to student success while serving as the inaugural Associate Vice Chancellor of Strategic Analytics at Dallas College. Jeremy has published and presented nationally on applied analytics and teaching and learning innovations. He earned his EdD in interdisciplinary leadership from Creighton University and holds a bachelor’s in history education and a master’s in educational technology.