Every business exists to serve those who want and need its goods and services. So, why do some businesses seem to serve well, while others fail miserably? Across business sectors and throughout today's competitive global marketplace, service is THE key differentiator in customer choice, and great service begins with employees at all levels.
Whether your organization serves patrons, patients, customers, clients or guests - our expert panelists will shed light on customer engagement issues that you confront every day.
- How might companies rethink their customer service through the lens of a company best known for being the gold standard in customer engagement?
- What does it take to increase customer engagement and company reputation?
- How can we help front line employees understand their critical role as brand ambassadors, in order to create stellar customer interactions?
Register now to learn from two former Disney employees who can help you translate the Disney approach to service in your own unique organization.
the Mouse Man™, Offbeat Training, LLC
Lenn Millbower, the Mouse Man™ teaches Walt Disney inspired
customer service, leadership and presentation skills methods. Everything Disney touched seems magical. It isn’t. It’s method. Learn the method and you can make your own magic.
Lenn saw that method up close. He spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment.
His varied Disney background allows him to align his consulting, keynotes and workshops to any industry. Past clients include healthcare, financial services, transportation, grocery, poultry industry, waste management, nuclear power, governmental and military professionals. All walk away with real-life Walt Disney inspired strategies and actual tactics applicable to their specific needs.
former Sr. Security Manager, Walt Disney
Known as an innovator, Jesse has a distinctive background protecting people and assets for some of the largest and best-known organizations, both domestically and internationally. Before forming Strongside, Jesse directed investigations, loss prevention, and security business units for companies with interests and assets across the nation. He then served a decade in security senior management for Walt Disney World.
His unique experience has given Jesse the privilege of speaking to a number of distinguished audiences on diverse subjects such as hostile surveillance detection, workplace deviance, and brand protection.
Jesse is equipped with two distinguished designations (Certified Protection Professional by ASIS and Certified Forensic Interviewer by International Association of Interviewers) and a B.A. in Economics from California State University in Long Beach.
What Would Disney Do? webinar is 1 PDC.
Course ID Code: 17-N91FV
Strategic Alliances at Bay Path University is recognized by SHRM to offer Professional Development Credits (PDCs) SHRM-CPSM or SHRM-SCPSM