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Student Financial Services Appointments

We encourage you to correspond with our Student Financial Services staff to answer your questions.

Financial Aid Representatives for undergraduate and graduate students are assigned based on the first letter(s) of your last name, as illustrated in the table below, with the exception of students in more specialized programs (see Specialized Programs section in the table).

Scheduling Appointments:
Students and families have the ability to schedule appointments with a member of the Student Financial Services staff through the web-based Calendly platform. Both phone calls and Zoom video conferencing are available based on your preference. Each staff member has a personal Calendly URL that will direct you to their calendar and provide you with either a fifteen or thirty minute blocks of availability to choose from. You can select whether you prefer a phone call or a Zoom conference, indicate who will be attending the appointment, and give a brief reason for the appointment to help our staff prepare for the conversation. If you select the phone call option, keep in mind that the call will come from a restricted number.  If you opt for a Zoom conference, you will receive an email with the Zoom link included.

Office Location and Email:
588 Longmeadow Street
Longmeadow, MA 01106
(413) 565-1256

Please be aware that our staff is partially working remotely due to the COVID-19 pandemic.

Office Hours:
Monday thru Friday
8:30 am–5:00 pm (EDT)

In order for us to provide the best, most prompt response, please select a category below for what types of questions you have for our office.

General Questions: financial aid documents, tuition account holds, payment options, tuition balances, Net Partner issues Student Financial Services

Military Benefits:
VA, Voc. Rehab, ROTC
Dawn Batchelor


Schedule an Appointment with Dawn
Tuition Reimbursement: 
If using tuition reimbursement to pay tuition
Geraldine Wengjen

Schedule an Appointment with Geraldine

Select a meeting with our staff below if you have more in-depth financial aid questions or concerns. (Examples include: My financial circumstances have changed. Am I eligible for additional financial aid?)

Student Last Name SFS Representative Email Address Calendly
Traditional or Graduate
A – G
Alex Rodriguez

Schedule an Appointment with Alex

Traditional or Graduate
H – O
Dawn Batchelor

Schedule an Appointment with Dawn

Traditional or Graduate
P – Z
Leanne Zemrock

Schedule an Appointment with Leanne

Online Undergraduates -- TAWC

Kara Murray

Schedule an Appointment with Kara