MS in Quality Systems & Improvement Management

Prepare to Lead Quality Improvement and Organizational Excellence

The online Master of Science in Quality Systems & Improvement Management offered through Cambridge College Boston at Bay Path University prepares professionals to lead quality improvement initiatives, optimize organizational performance, and drive operational excellence across industries. Designed for working professionals, this graduate program combines quality management principles with practical strategies to help you improve processes, enhance customer satisfaction, and support data-informed decision-making.

Through a curriculum that blends theory with real-world application, you'll develop the skills to analyze business operations, implement continuous improvement strategies, measure organizational performance, and evaluate the effectiveness of quality initiatives. Graduates are prepared to apply these evidence-based practices immediately in the workplace while building the leadership and analytical skills needed to advance their careers in quality management, operations, healthcare, manufacturing, and other industries.

What is Quality Systems Management?

Quality systems management is a methodology used by organizations to ensure high-quality products and services by documenting processes, procedures, and responsibilities; enhancing communication and collaboration; reducing waste; improving sustainability; and promoting continuous improvement. Quality systems management is also referred to as quality systems and improvement management (QSIM) or quality management systems (QMS).

Quality Management Degree Online Program Highlights and Learning Outcomes

The Quality Management degree's online curriculum is designed to prepare graduates to address industry challenges related to evaluating performance, developing better processes, creating business metrics, and more.

Once you graduate, you'll be able to:

• Analyze customers’ wants and needs within the identified environment and translate those into the customer requirements
• Design and implement a data collection plan
• Analyze the performance of specific processes, creating appropriate metrics and collecting data
• Apply the appropriate quality and project management tools and concepts in managing process improvement
• Analyze the performance of a specific process in order to meet customer and business requirements
• Identify, evaluate, and implement solutions for process improvement
• Analyze how the internal and external environment impacts process improvement
• Assess how organizational systems impact process improvement
• Determine practices conducive to sustaining continuous process improvement
• Evaluate new opportunities to leverage new systems and technologies

Master's Capstone

This 10-week Capstone course is the culmination of your master’s degree program. The content of QSM600 is structured around the American Society for Quality (ASQ) Six Sigma Body of Knowledge, including the integration and convergence of Lean Thinking and Six Sigma. The course focus is the Six Sigma methodology of DMAIC (Define, Measure, Analyze, Improve, Control), the deliverables for each DMAIC phase, and the application of Lean Six Sigma to real-world problems.