Quality Systems and Improvement Management Certification

Elevate Performance. Optimize Processes. Deliver Lasting Impact.

Build the expertise to lead high-performance initiatives and deliver measurable results through world-class quality systems. The Quality Systems and Improvement Management Certification is a graduate-level certification designed for professionals who want to drive operational excellence, improve organizational outcomes, and lead continuous improvement initiatives across industries.

This certification includes three rigorous, application-focused courses:

• Quality Systems & Strategic Planning (QSM 525): Explore the foundations of quality and project management, including Agile principles, stakeholder satisfaction, and process design. Learn to integrate quality planning into project execution to achieve outcomes that are on time, within budget, and strategically aligned. Students will dive deep into project quality knowledge areas and complete a research-based literature review in a specialized area of interest.
• Business Process Analysis (QSM 543): Master the Baldrige Excellence Framework and performance improvement tools through the lens of Lean and Six Sigma. Gain hands-on experience applying organizational assessment models, designing future states, and implementing data-driven improvements. Learn to use statistical tools for root cause analysis, process control, and experimental design to drive systemic change and operational excellence.
• Performance Based Management & Benchmarking (QSM 565): Deepen your expertise in performance benchmarking, process redesign, and cost-of-quality analysis. Explore High Reliability Organizations (HROs), identify the hidden costs of inefficiencies, and perform financial assessments of quality initiatives. Students will learn to calculate cost-benefit outcomes and evaluate the financial return of quality systems and process reengineering.

This certification prepares you to lead transformative quality improvement initiatives that reduce waste, increase efficiency, and elevate organizational performance.

Explore the online academic catalog for detailed course descriptions, program requirements, and additional curriculum information.

Start with a Certification. Continue Toward Your Master's.

Complete this certification on its own or apply the 3 courses toward the 10-course requirement for your MBA +C or another +C graduate degree.

Admission Requirements

If you are a current BPU undergraduate student or a BPU alumni, please contact Graduate Admissions to discuss your requirements.

For consideration, applicants must submit the following admission requirements:

1. A completed application - Apply Now 
2. Official undergraduate and graduate transcripts (a GPA of 3.0 or higher is preferred)
3. An original essay of at least 250 words on the topic: "Why a Quality Systems and Improvement Management Certification is important to my personal and professional goals."
4. A current resume
5. Two recommendations - Download the recommendation form here

Official Transcripts 

Official transcripts must be sent directly to Bay Path's Graduate Admissions Office from the issuing institution's records office either by mail or through a secure electronic transcript service (such as Parchment or National Clearinghouse). For transcripts sent through a secure transcript service, please select Bay Path University from the vendor's dropdown list to ensure the transcript is routed to the correct place. If an email address is requested, you can route to graduate@baypath.edu. Transcripts sent by the student are unofficial and will not be accepted.

How to Submit Your Graduate Application Materials

All documentation, including recommendation forms and official transcripts, may be mailed or emailed directly to the Bay Path University Office of Graduate Admissions: