Karen
Carlson G '07
Faculty Practitioner
Department:
Nonprofit Management and Philanthropy
Degrees
B.A., Smith College; M.S., Bay Path College
Contact
Email: kcarlson@baypath.edu
Profile
Karen Carlson serves as Faculty Practitioner within the graduate programs in Nonprofit Management and Philanthropy program. To this role, Carlson brings considerable experience in management and customer service with particular expertise in quality assurance within a technical manufacturing environment, and project and change management.
Currently, Carlson works as an analyst for Northeast Utilities in CT. Previously, she worked as a Quality Engineer for Hasbro North America Global Operations where she created and implemented the company’s vendor certification program to improve material quality and reduce incoming inspection. She also was a leader in waste reduction projects resulting in a savings of $200, 000 and a streamlining of the ISO 9001 and ISO 14001 internal audit systems to accommodate twice the work without adding resources.
Carlson gained experience in nonprofit management while serving as the Executive Director for the Springfield Habitat for Humanity organization. While at Tyco Healthcare-Ludlow, Carlson worked her way up to the Director of Quality Assurance and Regulatory Affairs, having started out as an Account Executive. While at this company, she streamlined the overall vendor management program and increased revenues from $40 million to $500 million over a fourteen year period.
Carlson teaches Operations Management for Nonprofit Organizations. She obtained the M.S, in Communications and Information Management from Bay Path College. She received her baccalaureate in economics from Smith College.
Carlson has received a number of professional certifications and technical training. She is certified as a Quality Auditor and Engineer the American Society of Quality. She became certified as the Executive Management Coach through the Tuck Executive Training Program through Dartmouth College.
She also became certified for Executive Management Training through the Executive Management Program at Smith College. Her technical training includes 5s, Validation, Lean manufacturing, ISO 9001, and ISO 14001 Quality. Lastly, she has a Six Sigma Green Belt Training from the UMASS and the Springfield Council on Excellence.
