NMP 647 — Quality Principles and Practices
Nonprofit Management and Philanthropy
Quality Principles and Practices is a foundation course designed to provide a basic introduction to quality planning principles and implementation processes and practices. Students will gain an understanding of the value of using a quality framework to support continuous improvement within nonprofit organizations. Concepts such as: change management, system thinking, continuous improvement, customer/client satisfaction, and cost savings will be discussed. Students will learn how to apply quality theory to real-world situations by developing a quality plan for a nonprofit organization.